What do Facebook, Multitasking and Advertising Have in Common?

A recent study of college students in the Netherlands concluded that multitasking while studying will likely reduce a student’s grade by 20%. You know the drill: you’re reading your class notes on the computer and every few minutes you switch over the Facebook to see if anything’s going on. Well, that model of multitasking behavior is also the same process through which we consume other media content, like advertising. In other words, we may watch TV and then turn away to focus on the computer when the commercials come on, or engage in any number of related behaviors. The implications for students' grades are clear. But what are the implications for advertisers? I would suggest to you that similar or worse issues arise when it comes to advertising while multitasking with multiple media, if for no other reason, advertising is not a significant part of our lives, at least not as significant as studying for an exam. My study on the subject, Living in an Age of Distraction, describes how difficult consumers find switching back and forth from one medium to another. And, just like the difficulties encountered by college students who multitask while studying, consumers find it difficult to recall the advertisements they have seen. There’s a lot of research starting to emerge regarding the perils of multitasking. Advertisers are already attempting to circumvent what I think are consumers resistance to their messages. Product embeds, although rarely done well, are one approach. But the cat and mouse game between advertiser and consumer goes on; multitasking is just one tactic employed by consumers to resist the reach of advertising. As for multitasking while studying for an exam, well, that's another story.

Living in an age of distraction

One of the reasons why advertisers have shifted away from traditional approaches to advertising and traditional advertising mediums is because consumers—particularly young ones—are so distracted. One source of that distraction is the simultaneous use of multiple media, what is commonly referred to as multitasking. Media research firm Nielsen confirms in a recent study that, indeed, more than half of American consumers use the Internet and tune into television at the same time. This is nothing to celebrate in my opinion, as each of these mediums “utilizes” the human brain in different ways: television relaxes the brain; and computer use stimulates the brain. While I recognize that many consumers are consuming multiple media simultaneously, I’m not sure—over the long term—how this affects brain development. A couple of years ago I did a study on this phenomenon and the findings suggest that consumers find it very difficult to “get,” that is understand, advertising messages when they are multitasking with multiple media. You can read the study here. So the fact that 57% of us are engaged in this behavior is not good news for advertisers. Living in an age of distraction does not make life any easier.

Just what is advertising?

I have to admit I’m confused…I’ve been studying advertising for a long time, but I no longer seem to know what it is. If you “Google” the term advertising there is consensus that it refers to the promotion—informing and/or persuading consumers--of a product or service through paid announcements. But when you consider, for example the “dancing babies” video for Evian bottled water, how might we square it with that definition of advertising? The video’s distribution is not paid for, it contains no obvious message (what in advertising, they used to call a selling point), and it lacks persuasive elements and information (product features or benefits). So, how can you call it advertising? What the video does have is an emotional kick, which is intended to provide consumers with a vague association between those positive feelings the video evoked and the brand or product/service. Those feelings may be strong enough that consumers want to spread the word to other consumers.

In this way the advertisement is the consumer herself or himself. And, that is how products and services are being promoted in the 21st Century. This position is confirmed in an August 27, 2009 Wall Street Journal article in which Sir Martin Sorrell, chief executive of WPP Group, the world's largest (by revenue) advertising firm, who says, “it’s not going to be in 30-second TV ads; it’s not going to be in newspaper or magazine ads; it’s going to be…digital.” So, perhaps a good starting point this semester is to reconcile the traditional definition of advertising with this newer form. Do we even want to call it advertising?

And, what skills do you think it takes to create successful advertising of this kind? I’ve always said that confusion is a mark of intelligence, so it is my hope that through this confusion that you will comment below regarding how you might explain the Evian dancing babies, Cadbury eyebrows, or T-Mobile dance viral videos. I think that would be a good place to begin our semester.